INQUIRY

Outage Contact & Inquiries

Please use this form to report server outages, connection issues, network issues, and system failures.
Please use this form.

CONTACT FORMInquiry Process

Enter Details
Confirm Details
Complete

NameRequired

Last Name
First Name

Phone NumberRequired

Email AddressRequired

Contact MethodRequired

※Please provide a method where we can definitely reach you.

Email
Phone

UrgencyRequired

※Depending on the response required, there may be a charge for the service.

Urgent
Can wait until after the holidays

Details of the OutageRequired

Cannot view the website
Cannot connect to the server
System failure has occurred
Other outages or issues

Inquiry DetailsRequired

Our Person in Charge: ※If you know the person in charge at our company, please fill this in.

Handling of Personal Information

Please feel free to contact us after agreeing to the following matters regarding the handling of personal information.
The personal information you provide will be used solely to respond to your inquiry, and will not be used for any other purpose or provided to third parties outside of our company. Input fields other than "Required" are optional. If you do not fill them in, we will reply by email. If you wish to request notification of the purpose of use, disclosure, correction, addition or deletion of items, or suspension of use or erasure of your personal information acquired by our company, please contact the inquiry desk below. To verify your identity, we will check against the information you entered and promptly respond.

Contact for Inquiries Regarding the Handling of Personal Information
Moon Factory Co., Ltd. Personal Information Protection Consultation Desk
Marukyo Shinkawa Bldg. 2F, 2-9-2 Shinkawa, Chuo-ku, Tokyo 104-0033
Phone: 03-3523-1700 e-mail: pmark@moonfactory.co.jp
Personal Information Protection Manager: Masami Meguro

Handling of Personal InformationPlease review the above, select "Agree", and proceed to the confirmation screen.

Privacy PolicyRequired

Agree